Silly Me @ Times

Past couple of weeks I have been “dismissing” the morning alarms (yes, plural) on my phone, which once used to be snoozed to death before I would even consider calling it a new day. With eyes wide open, I wondered what could be wrong? Did I finally satiate my body and mind with the slumber that it had been craving for all these years OR am I an insomniac now? The plethora of possibilities and webMD did not present a good picture…the endless web of internal links landed me on the most dreaded page called “cancer symptoms”. Time for some positive thoughts, I said to myself, and decided on a very generic prognosis for my unusual sleep pattern – STRESS. Surrounded by scented candles, essential oils and green tea mugs (both empty and filled) I thought the de-stressing game was on point…at least the Instagram pictures would make you think so.

As I crashed after a soulful day, the thought of waking up just in time to manage looking like a human for office made me smile. Next morning with eyes wide open and the phone screen shining bright on my face, I had two questions on my mind…What is wrong with me? And Why is green tea so over rated? It was then, 4:30 in the morning, that an email notification which read ‘win a diamond ring’ made me go AH HA! While I was still connecting the dots in my mind and working out a possible cause, a series of email notifications started a frenzy of vibrating fits on my phone. Diamonds, grocery free codes, discount coupons, mall offers, season collection…you name it and I had it in my inbox at 5 o’clock in the morning! That’s like 2 hours before my first alarm goes off, are you kidding me?

This ‘vibrating-ping-pong-notification-fest’ has been keeping me awake all this while. Pheww…it’s not insomnia but now I’m definitely stressed about how to stop this noisy morning ritual which I don’t even recollect starting in the first place. For the first time I was opening emails that were either ‘too good to be true’ or ‘too much to be real’. And the irony…as a marketer I often work on content for email marketing and newsletters and being on the receiving end of it was not quite pleasant. With a heavy heart and serious doubt for my profession I decided to unsubscribe and stop receiving these emails and newsletters.

The first was an online apparel site where I have never bought anything but I do like to check out what’s in store so I gave this one a pass. Next was an online grocery which had a coupon code and some simple steps to use it. After I was done grocery shopping and efficiently using the coupon to avail discount, there was no way I was going to unsubscribe this one. It took me 2 hours to realize that I could safely unsubscribe 2 emails that were completely useless in my inbox the rest (13 of them) were in fact of some use for me. This was a bitter sweet moment for me… when I appreciated my profession that allowed communication of such life changing offers and also dreaded the sleepless early mornings.

I was startled by the “nothing else matters” ring tone on my husband’s mobile phone when he said those golden words that would change my mornings forever…. “can you put that on silent please”.

Duh! right 😛

Are you asking the right questions??

OK, this has happened with me many a times. I’d spend so much energy and time scheduling meetings with clients, preparing the presentation, confirmation emails to and fro and of course navigating to the office location. But all of this is a prep work for the final few minutes (depending how much you have been granted) that you get with the client. Once you are through the usual greetings, one liner puns to ease the tempers (for being late in my case :-/) and exchange of business cards….the time starts ticking for you to make some sense before its time to wrap up. Now you know how important this topic is??…and realize how easily you can turn a crucial meeting into a futile exercise if you DO NOT ASK THE RIGHT QUESTIONS!

I am going to write about some of my meetings with clients and how to I prepared to ace it. As a marketing professional I meet clients who are looking for marketing and branding solutions, and that’s what I am going to talk about here. Believe me…its the worst feeling coming back from a meeting and saying this↓↓↓ to yourself 😀

Related image

 

Scenario I:   Introduction Meeting

There are times when the agenda of the meeting says “get to know”. do not fall for the trap and take it as a typical networking meeting where you exchange cards and check out the other person’s clothing (#judgemenot). If the client wants to “get to know ” you there is always some scope of work which s/he does not want to disclose straight away. And so it becomes your onus to get that scope of work out of them during the meeting. Think of it as an interrogation only set up in a corporate environment and no gansta talk 😛

So here are 5 questions that you MUST ask when meeting your client/prospects for the first time.

#1 About the organization

well i know the name says abc motors or xyz construction…so its pretty obvious. But do not shy away from asking the client about their company because then you know what and how they describe their business. believe me they always gives away a lot of additional information that you will not find in their ‘about us’ section of the website…like what are their business priorities, expansion plans, subsidiaries and so on.

Also, read between the lines when they say we are planning to set up a team, acquire some business or maybe shut some part of the business. That is where either you are required or you can pitch for your services.

Image result for about us

#2 How did you come to know about our company?

The benefits of asking this question is twofold…here’s how. My company’s marketing investment is focused on Google SEO and Adwords. So if we get to know that companies are reaching out to us after they see our ads or spot us in the top rankings of Google search, we know its money well spent. If companies are hearing about you from other industry players…then you must be doing your job right!

Image result for word of mouth

#3 How can we help you?

Its simple and straight forward. Up until this time in the meeting the two parties have “known” each other quite well so let’s stop the dilly dally and talk business. Of course before you ask this question introduce your company and all the services that you provide. So that the client/prospect is not wondering if you are the right person to ask for help. It is always better to have a company presentation, brochure or profile so that the client gets to see your work.

Image result for how can i help

#4  Do you want to know more?

It is like breadcrumbs you leave behind to let the conversation flowing. Yes the client needs something that you can provide as a one time job. But if you see more scope of business where you can definitely impress the client, here is you chance. Talk about how you can send them some more information via email of schedule another round of meeting to discuss in detail. The client’s response will also tell you about his interest level in doing business with you. So think of it as a litmus test of your performance so far.

Also if the client is interested and wants to see what you have in store, take a note of all that you gotta share and please do not forget to share the same!

Image result for want more

#5  What next?

This very question prompted me to write this post. Only that I asked this question to myself  on my way back from the meeting…What am I supposed to do next? You know the meeting went well, there is scope and it would be great if you could do business with them…but what do i do immediately after this meeting so that all of the possibilities become come true!

It is no good asking yourself this question…it is rather too late. Confirm the next set of actions before you sign off. Be on the same page and make a note of what key information/communication has to be exchanged between the two parties. You will be surprised as to how much a even a short meeting can lead to.  It is also a good practice to share minutes of the meeting (MOM) to have a record of the points discussed and it can accompany the ‘thank you/pleasure to meet you’ email.

Related image

I hope this helps your next meeting 🙂 and don’t fall asleep during one 😉

Image result for after meeting gif

 

Festive Season Marketing

It is my fourth month in Doha, Qatar and my first ever experience of staying and working in the middle east. Coming from India, where i got my education and started my career in marketing, I am now excited to explore this new part of the world and know it’s culture and traditions from of the eyes of a marketer.

Living here you cannot stay untouched from the flow of emotions during the holy month of Ramadan. It did not come to be as a surprise because a multi culture land like India certainly opens you up to different religious belief and practices. But here Ramadan becomes a part of your every day life during this one month.Be it the early morning work hours, the way you greet people, the sense of oneness in having a meal together…it leaves you feeling loved and blessed irrespective of who you are and where you come from.

While most people practice austerity and charity during this time, one cannot miss the loud festive marketing that lures you to the amazing sales and offers in the mall. When you step out on the streets there are ‘Ramadan Kareem’ wishes all around you…and they are mostly coupled with some great offer details that you wouldn’t want to let go. But this is not new, it is exactly the same during Diwali in India…from electronics to automobiles to gold… every store front is wishing you a prosperous Diwali and selling you stuff to make it prosperous.

But its not just material…Emotions are the driving force behind every festive season marketing. Case in point is surf excel ad, a well known and used detergent brand all over the world. Most surf excel ads beautifully capture how stains are effortless…both getting one and getting it off. But here is their Ramadan ad which instills in our mind the importance of kindness during this holy month. #NekiEkIbadat being the core messaging for this ad, I love how this ad pulls all the right strings of emotional attachment with the occasion and the brand.  It is inspiring to watch and learn…